Forgot Your Google Business Profile Login Details? Here’s What To Do

Recover the google business profile login


Having a Google My Business (GMB) profile is like having a fancy shop window on Google Maps! It helps people find your business easily and makes your business look great online in Nepal or worldwide.

But what if you forget your login details and can’t access your GMB account? Getting it back might be a complex process but, Don’t worry, it is possible to recover your lost google my business account. Here’s a clear guide to help you out!

Step-by-Step Guide: Recovering Your Lost Google My Business Account [GMB]

Recovering Your Lost GMB Account
As per WORLDMETRICS, Nearly 64% of consumers have used Google My Business to find contact details of a local business.

Situation 1: You Forgot Your Login Details

Standard Google Account Recovery:
  • Go to on your computer.
  • Follow the on-screen instructions to recover your Google account (often linked to GMB).
  • You might need to answer security questions or verify through a phone number or email address.
Alternative Verification (if you can’t access original email/phone):
  • If Google can’t verify ownership through your initial request (based on the information provided), they might offer alternative verification methods:
    • Postcard Verification: Request a postcard with a code sent to your business address in Nepal. Once you get it, use the code to claim ownership.
    • Video Verification: In some cases, Google might allow recording yourself at your business location to verify ownership.
  • To request a postcard:
    • Sign in to Google My Business.
    • Choose the business you’d like to verify, then click Verify now.
    • On the postcard request screen, make sure that your address is displayed accurately. If it isn’t, edit the address before you request your postcard. You can also add an Optional contact name to help your postcard reach you.
    • Click Send postcard.
    • Check the mail for your postcard. Most postcards arrive within 5 days. Don’t edit your business name, address, or category, or request a new code while you’re waiting—this may delay the verification process.
    • To enter the verification code:
    • Once you receive your postcard, sign in to Google My Business.
    • If you manage more than one location, click Manage location on the location you want to verify.
    • Click the Enter code button in the blue banner at the top of the page.
    • Enter the 5-digit verification code from your postcard in the “Code” field.
    • Click Submit.
    • If your postcard is lost or missing, you can request a new one
  • To request a video verification:
    • Log in to your Google My Business account.
    • Navigate to the verification section and select the video verification option.
    • Google will provide specific instructions on what to include in your video.
    • In few days or sooner, you can recover your lost google my business account

** The video for verification must showcase the physical location, interior, staff proves the business’s existence and even important documents. This method benefits companies that face difficulties with other verification methods like postcards or phone calls.

Situation 2: Someone Else Created the Profile (But It’s Your Business!)

Claim your google bussiness account
Businesses that verify their information with Google My Business are twice as likely to be considered reputable by consumers. (Source: WORLDMETRICS)
Contact the Individual:
  • If you know who created the profile (old employee, partner), reach out to them. They might have the login details or be willing to help you access it.
Alternative Verification (similar to Situation 1)

Google might offer alternative verification methods:

  • Postcard Verification: Request a postcard with a code sent to your business address.
  • Video Verification: If available, use video verification to prove ownership.

Situation 3: Limited Information and Verification Options

This might be trickier, but don’t give up!

  1. Old Paperwork: Look for any documents or receipts related to GMB profile creation. This might reveal the email address used.
  2. Google My Business Support (Limited Availability):
    • While direct GMB support might be limited, try the Google My Business Help forum.
    • Clearly explain your situation and provide any proof of business ownership (documents, licenses).

Important Tips:

  • Be patient, recovering an account can take time. Gather any information or evidence to support your claim.
  • Stay professional when contacting support or anyone who might have access.
  • Once you regain access, secure your account with strong passwords and two-factor authentication.


1. How do I remove a duplicate Google Business profile?

You can report the duplicate profile to Google through

2. How do I find my business profile ID on Google?

Sign in to your Google My Business profile. Click on “Home” from the menu. Your profile URL will be displayed at the top of the page. The string of characters after “/?hl=” is your business profile ID.

Creative Zinc has faced similar issues with clients as well, which we solved effectively. It’s always better to keep your credentials safe and accessible so you won’t face problems like this. “

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